Do you make these common contact page mistakes? Think of your website as a brick and mortar business. If you wanted to hire a bakery to make a cake for your upcoming event, how would you contact them? Usually through a phone call or you would stop in and speak directly to someone. You don’t want to jump through hoops to try to reach someone because there are a thousand other bakeries you can go to and time is money. Brands and PR companies may love your site but if you make it too difficult to reach you, their only choice is to walk away. Here are some common contact page mistakes.
Not Having A Contact Page
Imagine being able to read all about the bakery and seeing their mouth watering desserts and cakes but there is no information on how to contact them. You go to the store, and all you can do is stare through the window. That’s what is like if you don’t have a contact page. Make it easy to reach you! It will only take ten minutes of your time.
Keep Your Information Current
As we grow so may the direction of our site. Make sure those coming to hire you know what you’re accepting, what you write about, and if you share stats, be sure they’re updated. Add to review your “contact page” to your monthly housekeeping. A great example is by Zippy here http://champagneliving.net/contact/
Contact Form Only
Forms are excellent ways for readers to communicate with you, but you need to have more than just a form. This page is where you should have your email address. If your email is private, then go to Gmail and create a new one that you can freely give out. If you create a new email, please be sure to check it often. Don’t be afraid to include your phone number.
You should have links to your social media accounts on this page also even if you have them on your home page or anywhere else on your site. Make sure to link each one to open in a new window, so the person doesn’t have to try to go back to your site.
When you are reviewing your contact page in your housekeeping, be sure to check all your links. Broken links do not reflect well on you. If you have a form, fill it out and send. Verify that it sends correctly and make sure you can retrieve this information.
No Follow Up
You have everything right, but you forget to check the email from your contact form and your contact email. Emails should be responded to as soon as possible. If you only check this once a day, you may want to make a note on your page that you’ll respond within 24-48 hours. Whatever the time frame, be sure to follow it.
Make sure to make it as easy as possible to reach you. Paying attention to detail tells the contractor that you are professional, detail oriented, and take others time into consideration!
Tell us what you have on your contact page?
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