If you’ve heard about automating your website or your facebook page, you may be wondering how to get the most out of chatbots. When it comes to automating technology for your business or brand, chatbots are by far one of the coolest new forms of automation. It’s estimated that almost 80% of businesses use chatbots in one form or another right now. Is it time for you to start?
Chatbots simulate simple human interaction and are based on similar technology used by artificial intelligence machines. The demand for highly customized and efficient chatbots is one of the hottest technology trends. But, what types of things do you need to consider to get the most out of chatbots?
There are several different types of chatbot platforms depending on what you’re looking for. If you want to use a chatbot on Facebook, they offer their own chatbot that uses the Facebook messenger service. You may also want to consider Chatfuel or Chatty People. When starting out, it may be wise to begin with a free service and see how you like it before moving to a larger paid service.
When deciding how to use your chatbot, consider technology limitations. It is best to avoid open-ended questions like “how are you?” or “how can I help you?” Your questions should result in specific answers like “What is your shoe size” or “Do you need directions to our store?” This will make it easier for the chatbot to respond.
You want to keep the conversation with your chatbot fun to make it more likely that the person will keep chatting. Consider adding in responses that use emojis or GIFs to keep the conversation upbeat.
If you plan on collecting personal information with your chatbot like credit card numbers or banking details, it’s very important that your chatbot conversation is secure. Identity theft is a growing problem with the increase of technology.
It’s important that you have a human behind your chatbot monitoring conversations and ensuring that things are working properly. Sometimes people just want to talk to a real person. And, this option should be available to them if they want it.
Have you tried using chatbots for your business yet? If so, I’d love to know what your thoughts are and how it worked.